Frequently Asked Questions
WHEN WILL MY ORDER BE SHIPPED?
We carefully prepare every order with attention to detail.
Orders placed before 11:00 PM enter our processing immediately and are on their way shortly after — always free of charge.
We work with reliable shipping partners to ensure fast delivery with no hidden fees or delays.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you’ll receive a confirmation email with a personal tracking link or you could insert the order tracking number here.
This allows you to:
-
Follow your order in real-time
-
Stay updated on delivery status
-
Know exactly when to expect your package
WHAT IS THE RETURN POLICY?
We offer a 30-day money-back guarantee.
If you’re not completely satisfied, you may return any unused item within 30 days of receiving it — hassle-free.
✔ Refunds are issued to your original payment method or as store credit
✔ Processed after the return is received and inspected
For full details, please visit our Return Policy page.
WHAT IF I ORDER THE WRONG SIZE?
No worries at all!
Our garments are true to size, and each product page includes a detailed size guide to help you choose with confidence.
If the fit isn’t perfect:
-
We offer easy exchanges
-
Fast processing
-
No unnecessary hassle
Your comfort comes first.
CAN I CHANGE OR CANCEL MY ORDER?
Orders can be modified or canceled within a short window after purchase.
Please contact us as soon as possible, and we’ll do our best to assist you before your order is shipped.
DO YOU OFFER FREE SHIPPING?
Yes!
We offer free shipping with no additional costs, so you’ll never be surprised at checkout.
ANY OTHER QUESTIONS?
Have a question or need advice?
Don’t hesitate to reach out — we’re always happy to help and guide you.
📧 Email: info.trevazzo@gmail.com or thru our contact form
(Response within 24 hours)
Customer Support Hours
MON – FRI: 9:00 AM – 5:00 PM
SAT – SUN: 10:00 AM – 5:00 PM